Fair play policy

I now have to wait 5 minutes between each game, this is due to me apparently aborting games which is not so.... how do i overcome this problem and have the ban taken off?

The internet connection might be the problem on aborting the games. If you play a move and the connection interrupted, there's a cause where the server aborts the game and banned the player who have low internet connection.

Why not contact chess.com staff on this one? There may have the answer. :D

How do i contact the staff? and thankyou for your comment. much appriciated

Maybe the chess.com interface should explain this better to players when it happens.  I haven't come across this as I don't really use the Live Chess, but it seems there are so many little Fair Play Policy threads, from people who are being sanctioned and have no idea what they did wrong.