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There seems to be a glitch with the "Biggest Upset" feature in tournaments. For example, see this tournament that i'm running http://www.chess.com/tournament/active-players-only--5---1650---1999
It says that the biggest upset is 1701 defeats a 1740. Yet in this game from the tournament http://www.chess.com/echess/game.html?id=14220634, a 1723 beat a 1912.
I've checked a few other tournies that have a similar problem.