Want to know the same thing, support is slow.
Billing problem and support is not responding to my messages
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Does anyone know if there is an alternative way of contacting their support team? Do they read the forums?
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I started a free trial and should have automatically remained an upgraded account after being charged. However, I was charged, but my account was now downgraded to standard.
The only way to contact their support team is through messages in their support site but they haven't responded after 3 days. I don't expect an immediate response, but 3 days is too long especially since their service just took my money in exchange of nothing.