Blocked from Tournaments because of Time Out?

Hi,

I already sent a message to the support, but got no answer. I missed two tournament games two months ago. Since then, I am blocked from other tournaments. 

Is there anybody out there, who can read this message and sent me an answer?

You forfeited 2 games on March 3rd. 8 games in the last 90 days gives you your 25% timeout ratio.

It looks like you concluded 4 games normally in late January/ early February. These will soon fall out of the 90 day window, meaning that your ratio will rise to 50%.

Looks like you won't be able to play Daily Tournaments again until June  3rd.

The only way to speed things up is to play and successfully conclude at least 17 games. That would drop your ratio back below 10%.

Hi, in order to avoid future time outs there is a vacation days option . If you start a match and you think you can't play your next move in time you have this option of taking a vacation for number of days you set, and that put the match on hold till your next reconnecting and continue the match.