It seems like a connection issue, but if it persists, contact Support.
Blocked move
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I was playing a game and the move I was trying to make just kept failing and it said it was the connection. So it said try again or skip, I tried again many times and even restarted the app twice and the move wouldn’t work. It was my best option and so I tried a different move and it went through no problem. Why did this happen? Was my move blocked because it was the best option and suspected of cheating? In the above position I tried to move the Queen to C5 but it kept being rejected. It then allowed the move Queen to G5. Seems a little weird to me.