Booted out of game and now it says I resigned

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Avatar of cafecheck

I don't know what has happened with this game. I certainly didn't resign. I didn't know the evaluation and wouldn't have resigned when ahead on time in a bullet game against an unknown, lower-rated opponent.

I was playing on an iphone. From my side, my opponent's time ran down to zero and then nothing happened - no banner to say I'd won on time. I waited a while then closed the app and rejoined to find I was logged out. Got a message saying too many failed login attempts, try again later. Never any problems before and hadn't failed to log in before. I logged on desktop and found I'd lost the game and supposedly resigned. This did not happen. Resignation is a two step process, so I would know...

What is strange is that white didn't even get to play another move. Normally a game freezing like this would mean I lost connection and game was lost by "abandonment". But if that had happened it would have been white that made the last move. I didn't lost connection, but from my side white's clock ran down. But the record of the game says I resigned. I have never had this before.

https://www.chess.com/game/live/84245381371

Avatar of cafecheck
I’ve had that happen before but never resulting in me having “resigned”. Also in that case white would have played another move, but the record of the game shows this did not happen.
Avatar of cafecheck
It’s not just the timer in this case though. I was on the app and I wasn’t disconnected, though I may have been logged out. Really I need someone from the site to look into it, but that doesn’t seem to be happening.
Avatar of cycleforpi

Hi,

I was experiencing the same issue last night and also made a forum topic (see: iPhone Mobile App Login - Too many failed login attempts (BUG)). So just cross commenting to gain exposure to the issue. It seems others have made forum posts, too.

Avatar of cafecheck
Yes, just saw one headed “booted out of game” - what you both describe is what happened to me. It’s not a connection issue or lag.
Avatar of cafecheck
How do you send a ticket to support? I thought it was this forum but none of us with this issue have had help really.