Bughouse clock bug

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Avatar of antoyo

Hi.

It's been a few months that we're having big issues with the clock in bughouse. The issue is that the time shown can be wrong: at some point, it looks like my team is up on time, but then, chess.com adjusts the time for some reason and now my team is down on time, without any moves played.

Can you please fix this issue since time is very important in bughouse?
Thanks.

Avatar of Martin_Stahl
antoyo wrote:

Hi.

It's been a few months that we're having big issues with the clock in bughouse. The issue is that the time shown can be wrong: at some point, it looks like my team is up on time, but then, chess.com adjusts the time for some reason and now my team is down on time, without any moves played.

Can you please fix this issue since time is very important in bughouse?
Thanks.

What you're describing is either high lag or disconnects.

You might check out the following articles to minimize connection issues.

https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance

https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues

Avatar of antoyo

Sometimes, my partner notices the same issue as well at the same time. It seems unlikely that we both lagged by +5 seconds especially since I have a good wired connection.