There wouldn't be anything server-side that would cause issues getting to live, for just a subset of users.
Try clearing your cache. Then, if that doesn't work, flush your DNS settings (from a command prompt, ipconfig /flushdns).
Then, if that doesn't work, try a different browser.
Try clearing your cache. Then, if that doesn't work, flush your DNS settings (from a command prompt, ipconfig /flushdns).
Tried both. No change. Thx for considering my problem though, more than I can say for chess.com support.
I'm relatively sure this is a server side error of the "Heisenbug" type, unfortunately.
Wake up support staff. Do I have some register key zapping to do?
Try using a proxy server that you can trust. Maybe there is a problem between you and the site servers.
Cool Martin, sounds like you're a regular computer guy like me (c# developer, though not too internet saavy)...Still, a proxy site, OMG+KMN !! Can you suggest one, never done that before.
I have used a couple in the past but can't really recommend one. Just trying to eliminate something regional for you.
Martin, found the problem in my internet provider modem had to add the java generated url from v2 to the "whitelist"...thx for the help, got me going in the right direction...
Dear Amelia of chess.com support,
Thanks for really trying the URL https://live.chess.com/live?v=2016081801
That's what gave me the confidence to dig deeper here "chez moi".
Now things are going to get technical so fasten your seatbelt ;)
Problem turns out to be some combination of chess.com update and another automatic update of
Hello everyone
Problem since lastest upgrade which according to subset "friends" affects only me. (Over a larger subset like "all users" somebody else must have had this problem...) Can log on get to HOME but can't PLAY live game. Have a) re-logged in from scratch b) advanced system care scan c) reboot d) iobit antimalware scan e) contacted support (Brenda and Josh sent me nice messages but no solutions) e) tried other internet stuff like streaming google etc all of which work fine. f) pause adblock g) ctrl-F5...BUT STILL CAN GET TO HOME BUT CAN'T PLAY LIVE BLITZ 10MIN GAME IN INTEL I7 WIN7 CHROME. In v2 for example the "play live chess" button leads to a new tab and v2 tries https://live.chess.com/live?v=2016081801 which results in a chrome timeout error. Can't someone flush my buffers server side or at least try to connect as luminarius and try https://live.chess.com/live?v=2016081801 to re-create the problem? I would not be posting this here except support has only sent me two nice messages with no meaningful content in 2 days...