Can only play on smartphone

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Barcaroli

Hi there. I have created this account through Facebook. I don't have a password on my "chess.com" account, since it is linked with my Facebook. it's saved on my phone so all I have to do is click on the app and play. However I'd like to play on my PC every once in a while. With the same account. On the chess.com website, there is an option to log in with my Facebook account, but it tries to create another account, which is not the case, or ask me for a password (not the Facebook password), which I don't have. Am I missing something? can anyone offer some help? thank you!

giocoxvincere

I usually enjoy this site from my pc, I don' t know how is by smartphone.

Sorry

ajessu
Barcaroli wrote:

Hi there. I have created this account through Facebook. I don't have a password on my "chess.com" account, since it is linked with my Facebook. it's saved on my phone so all I have to do is click on the app and play. However I'd like to play on my PC every once in a while. With the same account. On the chess.com website, there is an option to log in with my Facebook account, but it tries to create another account, which is not the case, or ask me for a password (not the Facebook password), which I don't have. Am I missing something? can anyone offer some help? thank you!

 

We are aware of the issue, and will be releasing a fix as soon as we can. There is a couple of Facebook changes that the mobile apps already implemented, but the website is still catching up with, that is causing this issue, especially if you first log in on Facebook through the mobile apps.

We should have it fixed very soon. Apologize for the inconveniences.

Putting this request through direct support channels might also help solve the issue faster, if for any reason, you can't wait for the fix. We expect to have it within the next couple of days, at the latest.

Kirkwood

Hi Barcaroli!

I've issued a temporary password to you and sent a password reset form to directly to your email. Once you follow those steps you can elect to log in via your username and chosen password. If you need more assistance, message me directly on site :)

Barcaroli

Guys,

Awesome. With the password reset, I'm able to log in on the site.

Thank you!

Cheers :)