can't get chess.com email to load

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Avatar of MichaelJonesly

Definitely a system error and not that we're forgetting our passwords. 


Avatar of BrockLee

K good! So staff peoples!!! Tell us what's wrong and you're doing to fix it! I have babes I should be Emailing!

Avatar of BrockLee

JK. But seriously. Making any progres?

Avatar of MichaelJonesly

Not that I know of. 

Avatar of kohai

Update - I did more testing yesterday on various browsers and fingers crossed, should be fixed shortly for you :) I am sorry its taken so long to get this fixed.

Avatar of MichaelJonesly

Yay! Let us know when it's working. I tried again and for me it's not.

Avatar of BrockLee

Ya me too. But what were you doing making it so that you couldn't work on the email thing? Is there some new update coming soon? Or some bug we didn't know about?

Avatar of djcaf
kohai wrote:

Update - I did more testing yesterday on various browsers and fingers crossed, should be fixed shortly for you :) I am sorry its taken so long to get this fixed.


Hi

  Is there any more news on this as it still doesn't work for me? There have been some minor changes I have noticed but the invalid login error continues as normal.

Avatar of MichaelJonesly

Same here, mine still says incorrect username or password.

Avatar of BrockLee

Ya but there's a different picture there. What's up with that?

Avatar of kohai

Are you all still having the same 'Login Error - incorrect username/password" problem accessing the @chess.com emails ?

Avatar of Roybie

I am, been like that since I signed up a few days back.

Avatar of djcaf

Yes it still does not work for me either.

 

I have also tried entering my details (email and password) on the login screen once it fails just in case it isn't auto-logging-on but that does not work either.

 

Don't know If this make a difference but I created my email address when the original problems were happening so it has never worked for me.

Avatar of MichaelJonesly
djcaf wrote:

Don't know If this make a difference but I created my email address when the original problems were happening so it has never worked for me.


It's never worked for me, either.

Avatar of formerstaff

Guys -

We're sorry for the inconvenience you're having trying to access your Chess.com e-mail. We performed an e-mail software upgrade a few weeks back and are finally getting all of the kinks worked out.

I have gone ahead and fixed the following user's e-mail accounts:

  • Bluenauru
  • DarkFlagg
  • Janosik
  • BrockLee
  • ozzie_c_cobblepot
  • djcaf
  • Roybie
  • jaspen-meyer
  • Bill_Toa_of_Pie
  • timoty

If you are not on this list - and you are having trouble accessing your Chess.com e-mail, then please respond and myself or someone else will correct your account.

If you are on this list and are still having problems - please let us know immediately!

Thanks everyone and sorry again...

Avatar of MichaelJonesly

Thank you!

Avatar of Roybie

I'm still getting the invalid login message, both when I click from my profile and if I input the details myself.

Maybe I'm doing it wrong? I dunno.

I've also never had it work.

Avatar of MichaelJonesly

It's working for me for the first time, maybe they're about to fix yours?

Avatar of BrockLee

I have never been so happy to get an email! Then again, I've only gotten about three emails in my life. Thank you!

Avatar of MichaelJonesly

Yay for BrockLee! C: