Can't move pieces when my own counter is ticking

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Avatar of baedling

Hi, I'm new to chess.com, but I've lost 3 Rapid games so far due to these issues lately. Do these happen often? These seem to have something to do with laggy servers, but I'm not sure:

  • I can't move pieces when my own clock is ticking down, and my king isn't being threatened
  • My opponent's clock is ticking down, so I wait ages for them to make a move. But chess.com shows I lost the game due to timeout
  • Neither my clock nor my opponent's is ticking down. I can't make a move. But chess.com shows I lost the game due to timeout.
  • My internet connection works fine loading other websites, or even chess.com's own forums and help pages

Someone suggested my opponents could be using hacks. Is this possible?

Avatar of baedling

Also, can I ever dispute results when I lose like this?

Avatar of Kasparsaulov
Just posted a similar thread. I’ve had the same issue on bullet and blitz.
Avatar of Kasparsaulov
My losses came up via abandonment, although still showing it was there move, but click wasn’t moving.
Avatar of Martin_Stahl
baedling wrote:

Hi, I'm new to chess.com, but I've lost 3 Rapid games so far due to these issues lately. Do these happen often? These seem to have something to do with laggy servers, but I'm not sure:

  • I can't move pieces when my own clock is ticking down, and my king isn't being threatened
  • My opponent's clock is ticking down, so I wait ages for them to make a move. But chess.com shows I lost the game due to timeout
  • Neither my clock nor my opponent's is ticking down. I can't make a move. But chess.com shows I lost the game due to timeout.
  • My internet connection works fine loading other websites, or even chess.com's own forums and help pages

Someone suggested my opponents could be using hacks. Is this possible?

 

You opponent can't impact your connection, since the client do not directly communicate and your opponent can't get your connection details.

 

Clearing your browser cache may help and some of the information in the following may help.

 

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

 

Also, if you are playing in /online, you might try /live instead to see if that works better for you.

Avatar of ImBetterThanYou213

i hate magnus carlson hes so racist  and he called me the n word

Avatar of ImBetterThanYou213

guys plz report magnus carlsen he called me a n word and sup guys tongue.png