Can't see the board or the pieces

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Avatar of Msousagamer

I tried using a vpn to spain and it worked, so i guess its just a problem with portuguese and canadian accounts?

Avatar of Msousagamer

If u have a vpn use it for a while since it isn't working for who is located in Portugal and Canada, its not an account problem since @EvuleCZ got the same problem, even tho his account isn't neither of them.

Avatar of alnazu

Found a fix, change to 3d chess pieces and they seem to show up, along with a 3d board.

Avatar of C0vlD_21

I am living in Portugal and have the same issue. Please fix it, a working day without chess is not passing. Need to play on lichess... 

Avatar of 2Ritarit

5G system installed on our countries is bringing problems. LoL

 

Avatar of georgestern1

I am in Canada and cannot see the chess pieces either.  I tried clearing he cache, and tried loading in both chrome and edge

Avatar of lmq1962

I'm Portuguese and I'm having the same problem. Can't see the board. 

Avatar of capoman62

Yes, surprised the issue is still there today.

Avatar of capoman62

Tried 3D per previous poster. Didn't work for me.

Avatar of AidanOnChess

I cant see any pieces or the board sad.png 

Avatar of FortunaVita

I dont know why but every time that i want to start a match against the computer i either can only see my two knights and my king, and my opponents bishops, king and pawns or the other way around.
Is this some bug that i can fix somehow? i dont have any other computers and to be honest i'm not getting a new device to play chess

Avatar of capoman62

My question is, why is support so slow to respond to this issue? It's been a day without resolve, and no reply about this issue from support? Even if they just reply and say "we are aware of the issue and working on it" is better than no response except for the usual autoreply. An issue this wide warrants at least a response on their news feed.

Avatar of eXoF

I used the VPN (which resolves this problem) and after I turned it off the site is still running well. Try it guys, maybe it will work like it did to me.

Avatar of Martin_Stahl
GMeXoF wrote:

I used the VPN (which resolves this problem) and after I turned it off the site is still running well. Try it guys, maybe it will work like it did to me.

 

Once your browser has the images in cache, they should stick around for a while. Hopefully the underlying issue gets fixed before the browser tries to reload/refresh the images.

Avatar of Cry_chess_learner

I'm from Portugal and I can confirm.

Avatar of GR8-Ride

I'm running a VPN now, but even after turning off the VPN, one of my daily games had the bishops disappear after 1 move.  So keeping the VPN in place for now until this is actually solved.  BTW, I raised a case with Tech Support, and they did confirm to me that the devs are aware of the problem and are actively working on it.

Avatar of tallband16

I can now see my pieces, but the board just isn't there. Normally I have a blue board, but even when I change it to a different setting, it is still just the pieces sitting there in front of the backdrop of the website.

Avatar of 2_Knights

Same with the board ^. Some of the profile pics are fine for me now though.

Avatar of quorrachess

Same here, pieces visible but no board ... it's progress!

Avatar of OakTree

cry.pngcry.pngcry.pngcry.pngcry.png