Chat with Staff email

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Avatar of davidk67

I received an email asking me if I could make an appointment to chat with chess.com staff. I did so, and at the appointment time, nobody from chess.com showed up. Is this email a known fraud?

Avatar of Martin_Stahl
davidk67 wrote:

I received an email asking me if I could make an appointment to chat with chess.com staff. I did so, and at the appointment time, nobody from chess.com showed up. Is this email a known fraud?

I know that there are some staff that do survey type things or potentially so project staff that may occasionally do a one -on-one .

If you check the e-mail headers and it's from chess.com, then it's likely legitimate.

Avatar of davidk67

In that case it's totally disrespectful to make an appointment and not have anybody from chess.com show up.

Avatar of Martin_Stahl
davidk67 wrote:

In that case it's totally disrespectful to make an appointment and not have anybody from chess.com show up.

I can't really say what may have been the issue. Can you DM me the name and I can see if there at have been some kind of scheduling issue?

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