Not very many people play 960, which means that you are most likely to get someone not rated close to you.
Chess.com is trying to help make 960 more popular with our 960 events; hopefully we can get alot more people playing this variant and then this won't be an issue.
Did you create the 960 challenge with the left side panel in a web browser?
I’ve read in some forum threads that that method might have a rating range problem.
You might want to consider joining a 960 club on chess.com which plays 960 daily matches. Those matches might be more competitive.
Hi. Every time I start a game of Chess 960 I get paired with players about 700 below my rating (my rating being about 1600). I tried creating a custom match and choosing opponent rating from -50 to +200 but it's always the same result. Is there a bug in the matching system? I can't find an opponent to play against, I just end up aborting all of those new games.