Chess.com charged me extra, twice?

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Riley_Lovell

So a few months ago I purchased the annual diamond membership through the free trial, but didn't realize it was annual. So I got charged 99$, and of course, I emailed support for a refund, and I got it, kind of. I was refunded 85$, which I thought was strange since my membership had been changed to monthly, and monthly is only advertised as 8.25$ a month, where I was charged 14$. I requested the refund within mere days of being charged, and so I just got charged 45$ that month, I didn't think much of it. Fast forward to the next charge, I get charged another 14$? Now this was starting to raise my suspicion so I thought maybe they skipped a month and now im paying it back in total, but no. I went through the free trial on April 28, 2021, and was charged 99$ one week later, on May 5th. After I got this refunded and switched to the monthly plan, I was refunded 85$ on May 9th. The next charge came today, June 5th, for 14$. So, in total I was charged 28$, 14 for each month. When I should've really been charged 16.50$ for 2 months. Anybody happen to know why this is? I contacted support but I'm making this post incase it is an error on my part, but it looks to me like I'm being incorrectly charged.

justbefair
Riley_Lovell wrote:

So a few months ago I purchased the annual diamond membership through the free trial, but didn't realize it was annual. So I got charged 99$, and of course, I emailed support for a refund, and I got it, kind of. I was refunded 85$, which I thought was strange since my membership had been changed to monthly, and monthly is only advertised as 8.25$ a month, where I was charged 14$. I requested the refund within mere days of being charged, and so I just got charged 45$ that month, I didn't think much of it. Fast forward to the next charge, I get charged another 14$? Now this was starting to raise my suspicion so I thought maybe they skipped a month and now im paying it back in total, but no. I went through the free trial on April 28, 2021, and was charged 99$ one week later, on May 5th. After I got this refunded and switched to the monthly plan, I was refunded 85$ on May 9th. The next charge came today, June 5th, for 14$. So, in total I was charged 28$, 14 for each month. When I should've really been charged 16.50$ for 2 months. Anybody happen to know why this is? I contacted support but I'm making this post incase it is an error on my part, but it looks to me like I'm being incorrectly charged.

Did you ever buy a magazine in a store? I think The New Yorker costs $9 per issue these days.

You can get an annual subscription for only $3 per issue.

They insist that you pay for the whole year up front. It's $144.

They won't sell it to you for $3 per issue if you only want to buy one issue at a time.

Chess.com has a deal like that. They will sell you an annual  diamond subscription for $99.

Or they will sell you one month at a time for $14.

You are insisting on only buying one month at a time.

So you get charged more per month.

 

Riley_Lovell
justbefair wrote:
Riley_Lovell wrote:

So a few months ago I purchased the annual diamond membership through the free trial, but didn't realize it was annual. So I got charged 99$, and of course, I emailed support for a refund, and I got it, kind of. I was refunded 85$, which I thought was strange since my membership had been changed to monthly, and monthly is only advertised as 8.25$ a month, where I was charged 14$. I requested the refund within mere days of being charged, and so I just got charged 45$ that month, I didn't think much of it. Fast forward to the next charge, I get charged another 14$? Now this was starting to raise my suspicion so I thought maybe they skipped a month and now im paying it back in total, but no. I went through the free trial on April 28, 2021, and was charged 99$ one week later, on May 5th. After I got this refunded and switched to the monthly plan, I was refunded 85$ on May 9th. The next charge came today, June 5th, for 14$. So, in total I was charged 28$, 14 for each month. When I should've really been charged 16.50$ for 2 months. Anybody happen to know why this is? I contacted support but I'm making this post incase it is an error on my part, but it looks to me like I'm being incorrectly charged.

Did you ever buy a magazine in a store? I think The New Yorker costs $9 per issue these days.

You can get an annual subscription for only $3 per issue.

They insist that you pay for the whole year up front.

They won't sell it to you for $3 if you only want to buy one issue at a time.

Chess.com has a deal like that. They will sell you an annual  diamond subscription for $99.

Or they will sell you one month at a time for $14.

You are insisting on only buying one month at a time.

So you get charged more per month.

This makes more sense. It is very deceiving though, how they write the monthly price instead of the yearly price giving the impression that you can purchase a monthly plan, but you are saying that they don't have a normal monthly diamond plan?

 

Martin_Stahl

It's pretty clear that the monthly plan is higher. When you select Monthly it says is 14/month. If you select Yearly it says 99 Pre-paid Yearly

 

Bumvinnik

And if you're Canadian like me it's 20 dollars a month but it's worth it 🤗