Stating your problem in forums won't be an effective factor in helping you resolve it. If you haven't already, try contacting the staff for assistance.
Chess.com Membership not visible
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Aug 27, 2023
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#3
ChessPlayer3999 wrote:
I had paid for the annual Chess platinum membership on august 12th. Today it's gone. There's no trace of it. How do I go about resolving this?
Please help
Generally, something like that mean the payment method had issues or a refund was requested.
Either way, @Rimuru is correct and contacting support directly is the only way to be certain and get assistance.
https://support.chess.com/article/346-contact-us
I had paid for the annual Chess platinum membership on august 12th. Today it's gone. There's no trace of it. How do I go about resolving this?
Please help