Chess.com Yearly Gold Membership cancelled before due date.

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Zephya

Hi. On June 30, 2022, I purchased a Yearly Gold Membership, and even got this email. Earlier just this evening on July 14, I noticed that I can no longer do old daily puzzles, and when I checked my membership status, I saw that my account was degraded to Basic Tier, and every time I try to upgrade again, I get the error "Your card has exceeded its limit. Please try a different card". What will happen to the 1000 php/year that I payed for? Will I have to pay 1000 php again to subscribe again to Gold Membership? I'll be waiting for your response. Thank you.

 

EDIT 1: I actually bought the membership on June 30

justbefair
Aestherith wrote:

Hi. On July 5, 2022, I purchased a Yearly Gold Membership, and even got this email. Earlier just this evening on July 14, I noticed that I can no longer do old daily puzzles, and when I checked my membership status, I saw that my account was degraded to Basic Tier, and every time I try to upgrade again, I get the error "Your card has exceeded its limit. Please try a different card". What will happen to the 1000 php/year that I payed for? Will I have to pay 1000 php again to subscribe again to Gold Membership? I'll be waiting for your response. Thank you.

That thing said you had signed up for a 7 day free trial.

I guess it expired.

Zephya
justbefair wrote:
Aestherith wrote:

Hi. On July 5, 2022, I purchased a Yearly Gold Membership, and even got this email. Earlier just this evening on July 14, I noticed that I can no longer do old daily puzzles, and when I checked my membership status, I saw that my account was degraded to Basic Tier, and every time I try to upgrade again, I get the error "Your card has exceeded its limit. Please try a different card". What will happen to the 1000 php/year that I payed for? Will I have to pay 1000 php again to subscribe again to Gold Membership? I'll be waiting for your response. Thank you.

That thing said you had a 7 day free trial.

The 7 day trial ended on July 7, and even after that, I was still able to use the extra features that the Gold Membership offered

Martin_Stahl
Aestherith wrote:

Hi. On June 30, 2022, I purchased a Yearly Gold Membership, and even got this email. Earlier just this evening on July 14, I noticed that I can no longer do old daily puzzles, and when I checked my membership status, I saw that my account was degraded to Basic Tier, and every time I try to upgrade again, I get the error "Your card has exceeded its limit. Please try a different card". What will happen to the 1000 php/year that I payed for? Will I have to pay 1000 php again to subscribe again to Gold Membership? I'll be waiting for your response. Thank you.

 

EDIT 1: I actually bought the membership on June 30

 

Based on your description, it sounds like your card had insufficient finds to pay for the membership and the subscription was cancelled. In that case, the money would never have been removed from your payment method.

 

However, the best way to verify is to open a ticket with support.

https://support.chess.com/article/346-contact-us

justbefair
Aestherith wrote:
justbefair wrote:
Aestherith wrote:

Hi. On July 5, 2022, I purchased a Yearly Gold Membership, and even got this email. Earlier just this evening on July 14, I noticed that I can no longer do old daily puzzles, and when I checked my membership status, I saw that my account was degraded to Basic Tier, and every time I try to upgrade again, I get the error "Your card has exceeded its limit. Please try a different card". What will happen to the 1000 php/year that I payed for? Will I have to pay 1000 php again to subscribe again to Gold Membership? I'll be waiting for your response. Thank you.

That thing said you had a 7 day free trial.

The 7 day trial ended on July 7, and even after that, I was still able to use the extra features that the Gold Membership offered

1000 pesos is $17 US.

I am pretty sure that all annual subscription plans cost a lot more than 1000 pesos.

Lagomorph

Another OMG I want something for nothing thread.

Zephya
justbefair wrote:
Aestherith wrote:
justbefair wrote:
Aestherith wrote:

Hi. On July 5, 2022, I purchased a Yearly Gold Membership, and even got this email. Earlier just this evening on July 14, I noticed that I can no longer do old daily puzzles, and when I checked my membership status, I saw that my account was degraded to Basic Tier, and every time I try to upgrade again, I get the error "Your card has exceeded its limit. Please try a different card". What will happen to the 1000 php/year that I payed for? Will I have to pay 1000 php again to subscribe again to Gold Membership? I'll be waiting for your response. Thank you.

That thing said you had a 7 day free trial.

The 7 day trial ended on July 7, and even after that, I was still able to use the extra features that the Gold Membership offered

1000 pesos is $17 US.

I am pretty sure that all annual subscription plans cost a lot more than 1000 pesos.

These are the Annual Membership Prices in the Philippines. The gold plan costs 83.33 php / month.

 

1 year = 12 months

1 month = 83.33 php

1 year = (83.33 php / month) x (12 months / year) = 999.96 php / year ~ 1000 php / year

Zephya
Lagomorph wrote:

Another OMG I want something for nothing thread.

Wdym nothing? I'm willing to pay money for the Gold Membership, but they won't let me