This was an issue for several years:
Sometime in the last 6 months or so I thought I had read that it had been solved and that games were being recorded. I think though that you have to log into V3 to start the process. Maybe someone else can weigh in on this?
When using the chess explorer, it only comes up with less than 10% of the games i have played. Does anyone else notice this or have this issue?
I'd contact support, but was hoping for an answer sooner than 2 days.