Forums

chess mail

Sort:
jtt96

might the hyphen in his email be the problem?

kohai

No.  We're almost done getting this issue fixed, won't be too much longer now.

Sorry about this inconvenience :(

kohai

The email issue is now fixed. If you recently changed password and are still having problems accessing your emails, can you please try changing your password back to what it was.

chrka

It seems as if it isn't entirely working yet. I can't seem to access my email through "My Home". (Though there is a definite improvement, when I tried to send email to my @chess.com account before it just bounced whereas now at least it seems to get there Smile)

I am a fairly recent new member and I haven't changed my password.

kohai

ok i've sync'd your passwords so if @chess.com emails asks for your password, it'll be the same one you use to log into the site with

simster7

Could you please sync my password again, too. I still can't login.

Thanks! 

Sergey-Snk
kohai wrote:

The email issue is now fixed. If you recently changed password and are still having problems accessing your emails, can you please try changing your password back to what it was.


It works, thanks!

kohai
simster7 wrote:

Could you please sync my password again, too. I still can't login.

Thanks! 


Ok i've done yours aswell now

simster7

Great! Thank you so much for your help.

chrka

It's working now. Thank you very much, Kohai!

kohai

Happy to help, and sorry about the frustration and inconvenience it caused.