Chess.com app keeps crashing

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bhuthi

Is anyone having this issue my chess.com app is crashing as soon as I open it. I'm using an android device.ive been playing for a year now n this has never happened before.ive tried reinstalling the app n restarting my phone also hasn't helped solve the issue

Alasre

Yes. It started doing it on this morning. No solution found thus far. I hope it get fixed soon somehow - or someone finds a solution.

Alasre

Hmm... It looks like it is fruitful to complain. :D Tried once again and it managed to open! But now the question is: why it didn't open earlier...?

vladimirmalykhin

The issue is fixed now! Thanks

SilverRook1950
Android app is still crashing on my Lenovo Android tablet. Upgraded table O/S to latest version and restarted. It still crashed. Deleted and reinstalled app. Still crashing. Also did a full powered restart. IOS client is working fine. Haven't tried it on my Kindle fire yet All my other tablet apps are working fine..
vladimirmalykhin
SilverRook1950 wrote:
Android app is still crashing on my Lenovo Android tablet. Upgraded table O/S to latest version and restarted. It still crashed. Deleted and reinstalled app. Still crashing. Also did a full powered restart. IOS client is working fine. Haven't tried it on my Kindle fire yet All my other tablet apps are working fine..

Thanks! You use v.3.3.42 right? On which screen are you getting that crash? The fix will be included to next update soon.

SilverRook1950
It is crashing when I try to the message screen. I tap on a message and it give an error message and crashes and it is the latest version. Seems to work ok on my Kindle Fire, at least so far.
vladimirmalykhin

Try to update to latest 3.4.04 please. Thanks!

bhuthi

its working now maybe it was an update issue ??

vladimirmalykhin

we fixed it recently

arpipi

Chess.com app is crushing on my mobile device with Android Kitkat 4.4.4. The device is 64-bit myPhone AXE LTE. The problem appeared few weeks ago. Any activity  including reinstallation is unsuccessful.  Can anybody help me/us to fix the problem? Thank you in advance for any help.  

blagovestvelev
App crashes on iphone 7 too when playing against computer
JoeWhite84
Yes, it crashes on my IPhone and my IPad when I try to play vs computer
wratty71
Yep every time I move my left rook playing the computer it crashes. On iPhone 8
lillayk

Yep keeps crashing when playing the computer 

acejack12
The app is still crashing on iPhone when I play games against the computer. Please help :(
MartinBelzile

Same here with app v3.8.28 on iPhone X iOS 11.4: cannot play the computer since yesterday 

JoeWhite84

I send a crash report file to the support team.

Wait and see.

arpipi

It works properly again. Thank you for fixing the problem.

Percyjinkinton

The app keeps freezing as soon as I try and do anything. It has been crashing for the last couple of weeks. I think that it began when I got the latest iOS update. At first it was a bit annoying but the amount of time it works has continually decreased until now it’s untenable. On iPhone 6S