chess.com apps not working

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Avatar of Dave-Mac
[COMMENT DELETED]
Avatar of Amelia

We'd be happy to help you with this! Will you send an email with all the specific details of your app version number(s), operating system info/version and what you are seeing to us here please? 

https://support.chess.com/customer/portal/emails/new

Avatar of Dave-Mac
[COMMENT DELETED]
Avatar of SNOWDROPs-7
Dave-Mac wrote:

Hey everyone, I recently found out that the chess.com apps don't work properly on either my iPad or my android phone. it caused some games to get abandonned or aborted and now I don't have the abort option anymore (not that I really used it very often anyways). Anyone else having these problems?

the app crushes on iphone and ipad all the time.  and sometimes when an error occurs one time, you can never open it, unless I delete the app and download again. yes ,It caused games to get abandonned, for sure. I hope the new version comes as soon as possible...

Avatar of fiwip75

Hello Calamondin, I wrote a few days ago "Chess.com on iphone not working properly" asking some help. I would have been pleased to recieve an answer from somebody of your team. What is your recommandation ? Tx

Avatar of dionissios82

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Avatar of dionissios82

That's all I ever get now

Avatar of alvaroluna

when the match starts, I am not able to make the moves with my mouse, it just doesn't respond and the match is cancelled. Could you please help me?

Avatar of Martin_Stahl

Try clearing your cache.

Avatar of Galaxybro

my landing page hardly loads anymore

Avatar of dionissios82

fixed, username always gives me that error as the picture above shows.  when i login using my email then it works.

Avatar of agrix
[COMMENT DELETED]
Avatar of blunder_chs

My chess.com app doesn't let me to login

Avatar of Martin_Stahl
Amar-Bare wrote:

My chess.com app doesn't let me to login

 

Do you have the Play & Learn version of the app? What does it say when you try?

Avatar of AntonioVivaldiJr

I have no sound when the pieces are moved. I cannot play unless I am at a computer (until the sound stops working there too).

Avatar of lobokatt

Played 4 times just made 1 move and the app says I lost each time. This is Bulls**t. Lost a lot of points, that I can't get back