chess.com images and chessboard not loading!

ShobadeBaz

hey guys!

its almost a week that chess.com is not loading correctly for me. some images is loading and some not. when i open a game, the chessboard loads but the pieces not loading, so its not possible to play or see a game.

i have tried chrome and Firefox (latest versions) but its the same on both. i even tried opening it on my smartphone and tablet with my IP and with different IPs but problem exists. the only place its working is in android chess.com app.

i have tried clearing cookies, cachees, disabling Antivirus, disabling all extensions on both browsers but its not working.

please help me to be able to play and enjoy chess.

thank you in advance

please help me

persianchessman

i have the board but piece images dont load.

 

please help us

ShobadeBaz

for the record, it seems that the cause is a smart-filtering system. when im using a proxy or VPN, it works.

So now im uisng Tor Browser (kind of vpn) and it works.

ApproachingHoofbeats

Board is split in half, can’t see left side of board.  Any help?

 

mahesh000

My board is loading but I was not able to see the whole board on my screen    #help me out#

betolyn

Enable to see the board since yesterday....!!!!!I have games to play,but the board doesnt appear...!!!!!HELP

neutron2

wheres the fking board??

alpada

Try the 'Next ready game' button. Temporary fix.

ApproachingHoofbeats

Seems like bugs on chess.com vs device issue

meysamamini

Hello to the esteemed administrators of the site
Like other friends, I have the same problem and I can't solve it
please guide me
Thanks

dabino

+1

Martin_Stahl

Normally issues like that can be solved by clearing cache.


Also, if you have any blocking/filtering software, you might disable that to see if that fixes things. The site uses a content delivery network (CDN) so most images are not hosted directly on chess.com. So, if that software is stopping images from loading from the CDN you would need to whiltelist some of the other hosting URLs.

cambiel

the same for me - checked on Firefox, Chrome, Internet Explorer on two machines. Only mobile works OK, but it is not suitable for live games. Seems that they changed something on chess.com, something was updated... no new software installed on my machines and it stopped working at similar time

Martin_Stahl
cambiel wrote:

the same for me - checked on Firefox, Chrome, Internet Explorer on two machines. Only mobile works OK, but it is not suitable for live games. Seems that they changed something on chess.com, something was updated... no new software installed on my machines and it stopped working at similar time

 

Is your machine older with older browsers? Any security software that might be interfering?

cambiel

It is not a case as one machine is older and the other completely new, both running Windows 10 and no changes in soft over last few months. Both stopped loading images on chessboards in last week. Only mobile is working. Is it related to changes on your side? Maybe something with network access. Last week it started showing a cat patch to access your site - choose all trains, cars, etc. But on mobile it also checks if a user is human, but still there loads chessboard pictures...

cambiel

on laptop is OK now, will check later on my PC

cambiel

the same is on PC - all started working. If no changes on your site (chess.com), it might have been some software update, I guess it was java. As the same issues were encountered on different internet pages, not only on my machines and after 1-2 days it has gone. Thanks for your quick response!

Cheechoo59

Same for me, worked great before but it slowly got worst...

Novox1234

Same issue here.

I tried my Android phone and wasn't able to see the board or the pieces, tried clearing my Google Chrome cache which didn't help either. I'm not using any ad blockers or security software nor am I using a VPN. Any ideas why it wouldn't work?

Zoele

@Novox1234 I had the same issue in firefox today after a beta stream update. Apparently firefox's enhanced tracking protection doesn't like how chess.com or chess.com/live works so it blocks alot of assets. Once disabled it works fine but I don't know if people really want to disable a feature that's "on our side". I know you're on a different browser but both are developed in connection with each other so it might be a hint. I turn it off ETP and the websites work fine. But I do like the idea of ETP so... maybe chesss.com should redomain their assets under the same top level domain? Just saying.