I have sent 3 emails asking the "Help and Support" why I cannot access chess.com's Live Chess. All other Internet connections on my computer work fine, but when I click on Live Chess, I get "this webpage is not available". It worked fine until about two weeks ago. I bought a premium membership but cannot play live chess now. There seems to be no other way to contact chess.com. I tried restarts, hard restarts, reinstalling Java, and made sure any relevant Add-ons were enabled. Can anyone suggest how I can get hold of someone at chess.com? Or better yet, do you have knowledge of this problem and can perhaps suggest a solution?
Any chance you've switched to the new version of chess.com?
Live chess is not available yet. (It works fine on the old version.
Also, you didn't say when you wrote your 3 emails. So we can't judge whether or not you have given them a reasonable time to respond.
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