Chessconnect button disappeared?

Hello, 

I have been using the Chessconnect extension for quite sometime to play with my Chessnut board. The system always worked well. The extension makes a 'connect' button appear in the left colum of Chess.com interface and you connect your board. 

Few days ago, this button just disappeared. I tried to reinstall the extension but nothing. 

Even more mysterious: 

1. If I log out from my account, the button reappears. However, when I log in, it disappears again

2. I have no problems with lichess. This makes me think that there must be a problem with Chess.com 

Are you experiencing this problem too? Is there anyone who would like to suggest a fix?

Thank you very much. 

I am seeing the exact same behavior. Any resolution?

Buy a ChessUp 2 (yk yk)

Got the same issue too.

The 'Connect' button appears when logged out, and also when logged in to my account, but not when logged in to my son's account. His is premium, mine is free. Have tried making sure his settings are all the same.
Using the latest versions of Chrome and ChessConnect extension.
Are yours also Premium accounts that don't show the Connect button? Can't see why that would make a difference though.

You should contact the extension developer.

FYI, I have contacted the extension developer. I'll let you guys know when I hear back.

I am the developer of Chessconnect. Apparently there are multiple users out there, where the Connect button is no longer shown. Can anyone help me recreate this scenario? My chess.com still shows the Connect button.

I too am having this problem, I tried everything I could find to do online but the chessconnect icon still shows when logged out and not when logged in. I am using a free account. Win 10. Any solutions out there?

I can reproduce the problem when switching to the beta track. I made a fix for that which I will submit to Google for approval today. Hopefully, that helps.

I have switched back and forth between beta and not with no difference. It must be something in my account because it works fine as soon as I log out

@centar2007: It would be great, if you found out, what triggers this.

I don't know what it could be since Chessconnect works on my tablet and phone with chess.com, and on my computer with Lichess and Chessiverse.

My guess is that chess.com started to roll out the beta to a percentage of the users. So some are on the beta without choosing to have it and some are not. But that is just a guess.

Thanks for your hard work making and maintaining this extension.

I submitted a new beta to the Chrome Web Store. I will post here, when it is approved and available. Then it would be great, if someone gave it a try. If it works, I will patch the regular release, too.

Ok thanks

Beta code eventually rolls out to the rest of the site as production. To get Beta code members have to sign up for it.

Thanks @Martin_Stahl for making that clear. It must be some specific setting in the user account, then.

Nevertheless: here is the Chessconnect beta with the fix.

Can somebody please check, if this fixes the problem? Please make sure to uninstall the regular version of Chessconnect first. Running the two simultaneously will run into problems.

If it does not fix the problem: can somebody please send me an HTML dump of their chess.com web page. I mean, the one where the connect button is missing?

Success! The beta fix works in my case and I now get the Connect button when logged in. Thanks for your quick response to all this, especially over Christmas.