same happens to me. after my move everything froze, both clocks started blinking, none moved. then after 1 min. the opponent won apparently through my resignation. However with the clear advantage I had, I would have never resigned
clocks stop and nothings happening
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Yup I’ve lost about 6-7 games now because of this bug
The clock stopped tree times again !!! This program is a bull cheer
Same thing just happened to me. Are these forums moderated? Is there a way to report bugs? I'm on a crazy stable wifi. I was a couple moves away from mate and their clock just stopped. It's their turn, but nothing is happening.
Feb 21, 2022
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#26
Flppr wrote:
Same thing just happened to me. Are these forums moderated? Is there a way to report bugs? I'm on a crazy stable wifi. I was a couple moves away from mate and their clock just stopped. It's their turn, but nothing is happening.
That generally indicates your connection to the live server is hung. A refresh will often fix that, though checking out some of the information in the following may be helpful as well.
https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues
This happened today on 3.9.15 (2) version:
https://we.tl/t-jwbIJVAi0F
As you can see, this time my clock is running again (first it was stuck for a brief moment).
But.. I cannot see the move of my opponent and I cannot move myself.
Backward/forward button works but is not resolving.
My opponent later told me in the chat that he had made his move and everything seems normal to him. From his perspective, it was my turn.
From my perspective its is indeed my turn, but I cannot see his last move. Instead, I see my own last move an cannot move further. There, the game is stuck.
So yeah.. the clock is not freezing anymore. But this issue is clearly not fixed.
@Chess.com: Just trying to be constructive here. Every app faces bugs from time to time after all.
Just wondering if there is a ticket system running to catch support like this? Freshdesk, Zendesk, Jira ... Otherwise I am willing to centralize all info directly into a ticket over there.
This forum seems not the perfect way to centralize this IMO.
(All I can do is spam the forum and hope this will get picked up... I took effort to make a screen capture as well as describing it as clear as possible).