elodietokyo wrote:
Hello,
Before we used to receive extra points when reporting a user for stalling or being rude; and I don’t receive any since months. I asked several times why to the customer service and it seems they deliberately don’t answer my inquiry on points. Does it happen to anyone else ?
You don't get points for stalling opponents.
If you have an opponent close for fair play violations (which doesn't include stalling) then you may get refunded points if the games you played with the closed account were included in the closure determination.
https://support.chess.com/article/779-what-happens-when-someone-is-caught-cheating
Hello,
Before we used to receive extra points when reporting a user for stalling or being rude; and I don’t receive any since months. I asked several times why to the customer service and it seems they deliberately don’t answer my inquiry on points. Does it happen to anyone else ?