Creating a Ticket w no response or a delayed response? - Chess Forums

Smile

Mar 5, 2024

0

#1

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justbefair

Mar 6, 2024

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#2

Smile wrote:

Taking the time to submit a question and fill out all the necessary details and haven't heard any news.

Asked a question regarding allowable username and address location description details. Appears to be an ignored ticket? Will I receive a response? I wish I could have posted the question in the forum but it would have been locked or removed.

Hmm. I am trying to imagine the universe of the questions not allowed on the forum that would be allowed to the support staff and I think it is a small universe.

But a ticket is a ticket. There should be some kind of response. How long ago did you submit your question?

Did you get an automated response?

justbefair

Mar 7, 2024

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#3

Smile wrote:

No automated message. Created the ticket at least 3 days ago maybe closer to 5 days ago. If you can't find the request I could always reply to a mod/staff thru an initiated chess.com message?

Mods don't have access to chess.com's internal systems.

You might help things by explaining what you are trying/hoping to achieve. You want to change your username? Just keep away from obvious problem areas (sexual references, foul language, political statements) and you will be fine.

David

Mar 13, 2024

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#4

If you didn’t get an automated response immediately after submitting the ticket, maybe there was a typo in the email address you gave them at the time or maybe you spam filter rejected it. It would mean that support staff replies wouldn’t reach you either. You can either submit another ticket or maybe the mods could reach out tot heir staff contracts and ask them to look into it. Did you include your chess.com username in that ticket as well?

justbefair

Mar 13, 2024

0

#5

I don't know what happened to your ticket but I can imagine that your question is of the type where answers always result in 10 more questions.

It's like the questions about why some countries have flags and others don't. Over the years, there have been quite a number of posts from Spaniards upset about the fact that there are flags from some of the many provinces of Spain. They want to know if Chess.com has an agenda.

I think Chess.com stopped answering those posts in about 2010, explaining that the list was their best attempt to make their users happy and that Chess.com is not the place for solving territorial disputes..