This comes up a lot here. You need to file a ticket with Billing. Might take a few days but they'll straighten it out. Just be sure to give them all the details so they can help you. Good luck.
https://support.chess.com/customer/portal/emails/new
credit card
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Hello. This year, I'm with my credit card, at the request of a friend, he paid membership chess.com.
Yesterday my card automatically have been charged $ 99 by extending membership, despite the fact that it is more we do not need. I have already written to my bank statement that I do not agree with this transaction as I thought it crooks stole the money. Only then I understand the situation.
Tell me you will not prepyadstvovat return my money to the card?