Daily Chess game not loading

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Avatar of NFX0992

I am currently playing a daily chess game (https://www.chess.com/daily/game/199667138) which shows up absolutely fine in my Daily Chess page, along with the other games I'm playing, but I cannot load the game on its own. The menu bar for the website loads fine, the adverts load fine, but the gameplay area remains completely empty. I've tried in both Edge and Chrome, and it fails to load in both, here's the Console error message it's throwing:

 

null 

Is there any way to resolve this? I'd rather not lose a game through no apparent fault of my own.

Avatar of manekapa

I can't open this game with Safari either.

I can open this game with my iPhone app.
Do you have an Apple or Android device?

Avatar of NFX0992

Unfortunately not, I only have a Windows laptop.

Avatar of manekapa

You should report this to the company staff with your screenshot and computer details.

https://support.chess.com/customer/portal/emails/new

Avatar of Toire

I can see the game, 3 pieces on the board, try going to the Old Chess.com, V2...much preferable to this V3 crap anyway...send me a message if you need help,getting there.

Avatar of Toire

I just went to V3 and also could not see the game, what a pile...

Avatar of NFX0992

Thank you for the suggestion, Toire. Switched back to V2, and everything worked as normal. Was able to go straight into the game and make my move.

 

Suggests this is a problem with V3 somehow, or a lack of compatibility.

Avatar of Toire

Glad to help, the V3 version is still full of bugs after all this time unfortunately...hope you get your draw Tongue Out

Avatar of Winter_Biking

I had the same problem with a game that finished at 101 moves recently. Neither the board or the side section didn't load in V3. It did fine in V2. I had no problems loading long games like this in V3 until now.

Avatar of Toire

As usual, no comment from Staff in "Help and Support"Frown