Diamond Membership

I’ve emailed several times.  I have upgraded to a Diamond membership but it’s still restricting my access and still giving me the option to upgrade.  I have logged out and in and I have uninstalled and reinstalled the app several times but it’s still not working. Tech support still hasn’t gotten back to me.  What gives???  Very bad customer service, 

I can’t believe nobody has suggestions or can help.  

Just wait for reply from support 

I have problem with diamond upgrade in nutshell

2021 October 13th  purchased golden subscription  30$

2021 December 28 purchased upgrade charged me 76$ Payment charged from PayPal  , failed to arrive to account , after several days support manually  fixed account to October of 13th 2022

since it’s not 99$

in controversy https://support.chess.com/article/1937-i-want-to-upgrade-what-will-i-be-charged

discount given technical support did not recognize this

I don’t have comments about situation....just happy new year guys from chess.com.

thank you for doing work in right way

Thanks so much for your useful answer.  I’m just a little peeved because I have some time off from work and wanted to use the extra time to brush up on some chess strategy.  But since my membership hasn’t been activated, I haven’t been able to.  I guess I should break out a chess book and do it the old fashioned way!  Happy New Year!

Hope you will be served ASAP diamond membership feels great value

happy new year 2022 , year without borders I hope

https://support.chess.com/article/346-contact-us

But it can take a day or 2 for it to be added 

Still waiting for someone to get back to me!  

You been on the site 4 days so it's being patient, i will see if i got any news for you. 

Thanks!  STILL no response.  I was looking forward to delving into the app this weekend.  Oh well. 

Been mentioned above contact support 

Did you read my responses?   I contacted them several times and they have not gotten back 

to me.

Hi @Walt6868,

I hope you are keeping well, I have checked on this and it looks like this issue may now be resolved for you. If not let me know.

Thanks

Regards

KB

It’s taken care of!  Thanks so much for your help.  Have a great new year.

Which payment method did you use? Maybe it was delayed or something. In any case, glad you got it sorted

I used my payment method on file for the App Store.

I think that's why, I read something about delays happening with those.