Diamond membership

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Avatar of Thhe1

I subscribed to diamond membership on the day of international chess day. i got a week of free trial but then yesterday my membership was removed. I have been trying to reach to help section but they have not seen the message yet. very dissapointed

Avatar of Martin_Stahl
Thhe1 wrote:

I subscribed to diamond membership on the day of international chess day. i got a week of free trial but then yesterday my membership was removed. I have been trying to reach to help section but they have not seen the message yet. very dissapointed

It can take 1-5 days to get a response if you used the Help option in the menu. That said, what you're describing sounds like there was an issue with the payment method.