diamond membership doesn’t work
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Jynet
Aug 16, 2019
0
#1
Can’t do unlimited puzzles etc.. Every time I click upgrade it says I’m already subscribed.
Aug 16, 2019
0
#2
Last night, Also I did the free trial on my other account on this phone when I just started playing again after a couple years but since I don’t even know the login info for that account I made this new account and clicked free trial again and it purchased it which is fine but now I have the problem stated above, maybe that messed it up?
So I found my old account info and signed in and the diamond membership is activated on that account instead of my new one even though I subscribed while in new account??
Aug 16, 2019
0
#4
xtnet wrote:
So I found my old account info and signed in and the diamond membership is activated on that account instead of my new one even though I subscribed while in new account??
In post 2 you said you did the trial on this account as well. If you purchased through the app, a staff member has to add the membership to the account.
That said, you will be charged on both now, so you'll probably want to write a ticket to support and close one of the accounts.
https://support.chess.com/customer/portal/emails/new
I was going to do the trial on my new account but it just purchased it instead. I don’t understand why my old account got the membership and not my new account since I was logged into my new account when I did the purchase. I’m doing all of this through iOS app.
Aug 17, 2019
0
#6
xtnet wrote:
I was going to do the trial on my new account but it just purchased it instead. I don’t understand why my old account got the membership and not my new account since I was logged into my new account when I did the purchase. I’m doing all of this through iOS app.
Memberships on the app are tied to the store app account ID, not the device. I don't know how it exactly works for linking though.
You will need to contact staff to resolve.
26 days ago
0
#7
I can't analysis or play with bots on my phone,but somehow it works on my laptop. I don't understand why ,but it used to work both on my devices,can anyone help me?
25 days ago
0
#8
zyehoong1629 wrote:
I can't analysis or play with bots on my phone,but somehow it works on my laptop. I don't understand why ,but it used to work both on my devices,can anyone help me?
If you just upgraded, try logging out and back in. If not, try uninstalling and reinstalling the app