Don see you diamond next to your flag . . .
Maybe it hasn't been applied yet . . .
Diamond subscription not working
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Jul 23, 2020
0
#3
IncTense wrote:
I just bought a Diamond membership in Chess.com iOS app but still, i can not access the promised contents
The app purchases don't automatically apply and require manual intervention by staff. If you don't see it applied after a day or two you might open a ticket with support.
https://support.chess.com/article/346-contact-us
It has been almost 2 days, i contacted support 23hours ago and i am still waiting for their reply.
Jul 25, 2020
0
#5
IncTense wrote:
It has been almost 2 days, i contacted support 23hours ago and i am still waiting for their reply.
Yeah, support has a lot of tickets. It can take some time but they will get back to you.
i just got the diamond subscription and i don’t have access to the content
Feb 19, 2021
0
#7
yxngxrx wrote:
i just got the diamond subscription and i don’t have access to the content
Purchases through the apps take some manual steps by staff, so it can take some time to be applied.
Feb 19, 2021
0
#8
Having the same issue here! They definitely need to automate this as it’s a really bad customer experience. We’re using the app, which is encouraged, then we pay for Diamond through the app and yet we have to wait for days to use it?
WTF, this service just sucks. I have the exact same problem.
Jan 1, 2022
0
#10
N3wbieGuy wrote:
WTF, this service just sucks. I have the exact same problem.
If you bought through an app, it takes some manual steps to link. It can take longer of the payment account email doesn't match the email used on account creation.
If you haven't been updated early in the week, contact support:
https://support.chess.com/article/346-contact-us
why in the world isn't this automated
Jul 4, 2022
0
#12
Goodlander wrote:
why in the world isn't this automated
Someembers have different emails attached to their accounts thannwhat is attached to the app stores, so it's not always easy to link accounts. I just know on the past, some members have had delays, some likely due. It's also likely there are some steps that are automatic by now.
Oct 27, 2023
0
#13
I got it for like a week but the when I got back on it it was gone.
Btw I payed for the yearly not the monthly
IncTense wrote:
I just bought a Diamond membership in Chess.com iOS app but still, i can not access the promised contents
same with me but on android
Its been atleast two weeks using diamond membership and suddenly today when i log in it isnt showing me as a diamond member
Jan 9, 2024
0
#17
Ishan1689 wrote:
Its been atleast two weeks using diamond membership and suddenly today when i log in it isnt showing me as a diamond member
Usually when that happens it's because the site wasn't able to charge the payment method.
You should open a ticket with support.
https://support.chess.com/collection/343-contact-us
Martin_Stahl wrote:
Ishan1689 wrote:
Its been atleast two weeks using diamond membership and suddenly today when i log in it isnt showing me as a diamond member
Usually when that happens it's because the site wasn't able to charge the payment method.
You should open a ticket with support.
Ok
How do I know if I successfully opened the ticket with support?
I just bought a Diamond membership in Chess.com iOS app but still, i can not access the promised contents