No one can help me? I just read that having multiple accounts is not permitted. Since my new account is the one connected with facebook and thus the one I automatically log in to, I've alreayd played other games and I'd prefer not to delete it. Isn't there another way to fix things?
double account and merging problem
Sort:
have you tried www.chess.com/fb-merge.html? If that doesn't work a member of staff will probably sort it out for you.
Yes I've tried, but the problem is the following.
I now have got:
Yu5aku (chess.com account that I opened by mistake) merged with my current facebook account.
EnricoYusaku (chess.com account) merged with my old facebook account (which is not in use anymore and will be deleted in 12 days now)
Questions:
1. Is there a way to merge Yu5aku and EnricoYusaku chess.com accounts?
2. If not, can I delete Yu5aku and connect my old chess.com account "EnricoYusaku" to my new Facebook account?
thanks
P.S.
I cannot use that merging feature because both my chess.com account are already merged with a facebook account - I don't know what will happen once my old facebook account will be permanently deleted (I asked for it).
I think a staff member will be able to merge your accounts or remove the facebook connection from your old account so you can merge them yourself. A staff member might reply here but you can usually contact them quicker by http://support.chess.com/Tickets/Submit, try that.
Yesterday, after some years since my last game I tried to revive my old account.
Unfortunately, in the meanwhile I had changed my facebook account, and I ended up creating a new chess account by mistake, merging it with my new facebook profile.
Thinking "OK, Fair enough" I started playing 4 games and even already won one.
But then I discovered that my old chess account with stats and rating was still accessible and merged with my old disabled facebook account. I just forwarded the request to the Facebook staff to delete my old facebook account, and it will be gone in 14 days.
Is there a way to merge my two chess.com accounts (Yu5aku and EnricoYusaku), or can I delete Yu5aku in order to merge EnricoYusaku to my current facebook profile?
Thank you in advance!