Erratic and intermittent issues with sounds

Symptoms:

Sometimes, the sounds:

1. Play properly at the right time (no problem here)
2. Get delayed by a few seconds
3. Get delayed until the next move(s)
   • Slightly louder moving sound from the two (or more) moving pieces
   • Mixed sound if there are different actions (e.g. checking sound + move sound)
   • The worst case I could recall was a bullet game where I didn't hear any sounds at all in the last 4-5 moves, and then they pop up at the end of the game (moving, checking, mating, end-of-game sounds, etc. all at once).
4. Didn't play at all
   • E.g. if there's a check and a move, this case could mean me not hearing the check at all and then later hearing the next move when it's made, compared to the previous point (delayed sound) where I would hear both the check and the move simultaneously or in really quick succession.

Scope:

• Issues occurred in all aspects I've played: live chess, vs computers, puzzle rushes.
• Issues apply to (off the top of my head) move sounds, check/mate sounds, end-of-game sounds, puzzle rush count down sounds.

I tried playing around with animation speed and it didn't help.

Setup:

• Chrome 89.0.4389.128
• Windows 10 Pro, AMD Ryzen 7 Pro,  32GB RAM
• Windows 10 Pro, Core i7, 16GB RAM

(Here it appears it is obligatory to address a mods first by saying the op is from 1970 and hence the relevance if the post)The best albums from 1970 are workingman's dead and american beauty by the good ole Grateful Dead you will love these albums while your issue is neglected.  Then you can mute the site and listen to good vibes and sounds ya ok so

#2-4 I am sorry, but I am not from 1970 and I already have my own playlists.

It's hard enough searching for this issue and the only thing I could find was talking about animation speed, hence my passing comment on it and how it didn't help.

Are you implying that this is a known but otherwise long-neglected issue with no resolution?

I have the same problem, and have just lodged a Chess.com bug report. FYI I'd tried playing in Chrome and making sure I only had one tab open, but it didn't change anything. Then I tried in Microsoft Edge which I don't normally use, and again only opened one tab for Chess.com but the problem persisted.

Hopefully tech support respond to my bug report and can advise of a workaround. I'll post here if they do.

Thanks, Swifty15

Hope they are taking this seriously; it's extremely annoying.

I could be wrong but these issues you're describing sound like either: 

1. Application issues. Sometimes on my macbook google starts being laggy and slow so when i click on something it starts loading sometime afterwards, almost like its frozen. This could be the same problem you're facing with google chrome, especially since google chrome is known to suck up a lot of your data and speed.

2. This could also be caused by your slow connection to the chess servers. 

Im not sure what it could be besides this. Hopefully a staff member has the objective answer and responds to this thread.

#8

I will try with a different browser in any case, but I hope it didn't come to that. The problem is still present with chess.com being the only tab and chrome the only active application. I also believe my and Swifty15's machine should be way more than enough to run a chess game on a browser without performance hiccups.

I am not sure about the forum policies regarding this, but I also had no such problem with lichess, for example.

If it's not your application being slow, then it could be your server speeds connection to chess.com servers. 

I doubt the front-end application handling the piece movements and the corresponding sounds are somehow tied to the browser's communication to the chess.com server, if so, then it's on chess.com to cleanly separate these layers. That would be Niantic's Pokemon GO-level programming issues where every client-side interaction must synchronously wait for its corresponding server communications.

My connection bars always remain full, so I thought this was purely a front-end issue. I will try to update my first post with any further testings.