fair play policy

  • #41

    @F_E_R_C: I'm sorry you've encountered difficulty. Have you contacted staff directly about this? If not, try this link:

    http://support.chess.com/Tickets/Submit

    and click the radio button for either "Technical Support & Bug Reports" or "Live Chess Issues," whichever you feel better fits the situation. Then fill out the report.

    I hope the situation is resolved soon!

  • #42

    What a joke, I play against such assholes sometimes and I get blocked ???? Please review your "fairplay" policy. I played all day as every day and kindly switch my PC on win my first game and get bounced with this policy? Please correct this or I will kindlt stop playing, Its nonsense, I have done nothing wrong !

  • #43

    We found the bug and are restarting the server to add the fix for it

  • #44

    Should be fixed now live chess is back up. Sorry about that.

  • #45

    I keep being penalized for nothing. The first game always says game aborted by server. Who is the server and what am I to do about this? Is there a number that I can reach someone about this because it happens all day everyday.

  • #46

    You or your opponent needs to play your first move in under 15 seconds.

  • #47

    Do you all have a number to be reached so that I can understand more about not being penalized?

  • #48
    minchu97 wrote:

    i recd the following message.i could not continue the game beacuse the mouse in my computer got stuck.I am new to your site and not aware of the rules so kindly excuse.

    You currently cannot create or accept open challenges. Your play is restricted because you have not followed our Fair Play Policy which discourages disconnecting, intentional stalling, etc. However, you are allowed to still play with friends. You may play openly again after finishing more games with fair play. If you feel this is an error, please contact Chess.com support.l message  


    How are you not familiar with the site rules?  You read the TOS when you signed up.

  • #49

    I am experiencing the same thing where my opponent is stalling and seems like he is violating fair play policy http://www.chess.com/forum/view/community/this-is-rude

  • #50
    BigChoc007 wrote:

    Do you all have a number to be reached so that I can understand more about not being penalized?

    http://www.chess.com/forum/category/help-support

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