First time refund

Preplop

Hello Admin

I have requested 3 times refund , since it was my first time deposit on this site for diamond membership and i can get money back within 30 days but no one helped me.

send request to support and received message that they will contact me after 1-2 days but no one helped me and i requested again and received the same message twice that they will help me , but 

after that no answer

Can you help on it?

thank you

notmtwain
Preplop wrote:

Hello Admin

I have requested 3 times refund , since it was my first time deposit on this site for diamond membership and i can get money back within 30 days but no one helped me.

send request to support and received message that they will contact me after 1-2 days but no one helped me and i requested again and received the same message twice that they will help me , but 

after that no answer

Can you help on it?

thank you

When did you first write to support@chess.com?  It is now Monday. Nothing happens on a weekend.

Preplop

on friday and today morning 

notmtwain
Preplop wrote:

on friday and today morning 

Exactly. You sent your request Friday and they were closed over the weekend. I am sure they will process it in the next few days.

Preplop

ok thanks

notmtwain
wrote:
 

Just write to support@chess.com. I'm sure they will appreciate it.

evelynmccabe

Yup, I deleted my comment because I was just about to do so

Lagomorph

Kids these days are so used to online forums they actually believe they serve a purpose.

MISTER_McCHESS
Lagomorph wrote:

Kids these days are so used to online forums they actually believe they serve a purpose.

Lol true