I try to start a game and it won't let me play. I closed out everything and ONLY connected to this site. So, it's not my internet. Fix your servers.
A connection issue between you and the site can cause problems band have nothing to do with the site servers. There are some things you can control on your end to minimize issues.
https://support.chess.com/article/4720-online-chess-performance-optimizations
https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues
I try to start a game and it won't let me play. I closed out everything and ONLY connected to this site. So, it's not my internet. Fix your servers.