I thought I canceled the chess.com free trial and apparently I did not considering i was just charged 128 DOLLARS. Why on earth would they charge me for a whole year after a free trial period. Is there any way I can dispute this or get a refund? anyone else had this issue? I paid through paypal and considering going through them. I made a issue support ticket on the chess.com website but its been 3 days and no response. Any recommendations?
Support will get back with you, it just may take a couple more days as they get a lot of tickets.
How you get charged after the trial depends on the choice when entering the trial. There's a monthly tab and yearly one.
I know normal membership cancellations take an extra step based on the way PayPal handles subscriptions: https://support.chess.com/article/530-how-do-i-cancel-my-premium-membership-if-i-subscribed-with-paypal
I thought I canceled the chess.com free trial and apparently I did not considering i was just charged 128 DOLLARS. Why on earth would they charge me for a whole year after a free trial period. Is there any way I can dispute this or get a refund? anyone else had this issue? I paid through paypal and considering going through them. I made a issue support ticket on the chess.com website but its been 3 days and no response. Any recommendations?