Free trial didn’t end after 7 days

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SpongetheFifth

I have diamond as a free trial but it’s now 18th April and it was meant to expire on 16th. I checked the membership page and it hasn’t changed and still says 16th April

Very_sad_saderfew_SHB_M

Ok

SpongetheFifth

i will also mention that it was a friends and family plan but I still think that this is a bug

Very_sad_saderfew_SHB_M

Hmm

justbefair

As I understand it, only one person has to put down their credit card in those. I would guess that whoever gave their credit card info got charged.

SpongetheFifth
Ok
Martin_Stahl
wrote:

i will also mention that it was a friends and family plan but I still think that this is a bug

Most likely the Friends and Family plan is still on trial mode. If it fails to convert soon, the membership will cancel. It's not a bug

SpongetheFifth

Thx