Game hangs after premove against bots

This has been happening every time the last few weeks so I resolved to not premove when playing bots. On this occasion I forgot and it hung on cue. Why is this even happening? I refuse to resign the game this time. Can it be un-hung by dev?

[Event "Play vs Bot"]
[Site "Chess.com"]
[Date "2026.02.21"]
[Round "?"]
[White "countonbasi"]
[Black "CDawgVA"]
[Result "*"]
[BlackElo "900"]
[WhiteElo "1120"]
[Link "https://www.chess.com/play/computer"]

1. e4 c5 {Don’t be scared just because I’m the PogChamps 5 winner.} 2. Nc3 Nc6
{Perhaps THIS game will resolve the eternal conflict between man and machine.}
3. f4 g6 {Time to turn the brain off and think.} 4. Nf3 {Oh goody, I'm so
terribly excited $1} 4... Bg7 {I just like how the bishop goes “Boop”.} 5. e5 d6
{In chess, the pawns go first.} 6. d4 Bg4 {I know a certain infernal lord who
would love this game.} 7. Be2 cxd4 {It’s time I get serious. The weights are
coming off.} 8. Nxd4 {A blunder $2} 8... dxe5 {The next time someone claims chess
is not art, I'm going to show them a VOD of this match.} 9. Bxg4 exd4 10. Ne2
{Ooh, that’s a nice move, if I do say so myself.} 10... Kf8 {Bottom left, buddy.
You're free to click the flag any time.} 11. O-O f5 12. Bf3 {What are you
plotting in the corner over there, huh $2 I hope it’s not how to dominate this
game $1} 12... d3 13. cxd3 {What, you're looking for a raise $2} 13... Nb4 14. d4
Qa5 {I wonder which chess piece I should cosplay as.} 15. Qb3 Rd8 16. Bd2 Bxd4+
{Looks like the gamba paid off $1 Take that $1} 17. Kh1 {I see a mate in 4.
Totally.} 17... Qa6 {It’s time to show you my monkey moves $1} 18. Bxb4 {Sheeesh $1}
18... h6 {You’re doing great $1 Better than a certain rodent I know.} 19. Bc3 Bf6
20. Rad1 Rd3 21. Rxd3 {Oh uh, I planned for that. Yep.} 21... Qxd3 22. Qxb7 {Uh
oh.} 22... Kg7 {Just remember, I beat Ludwig at this once.} 23. Bxf6+ {I don’t
remember agreeing to this.} 23... Kxf6 24. Qxa7 Qd6 25. Qd4+ Qxd4 26. Nxd4 {Last
chance to quit the game and do something useful with your life.} 26... e5
{Hmm…this is difficult…} 27. fxe5+ {I've got to make it exciting, y'know $2} 27...
Kxe5 {Sacrifice all your pawns. Hardcore mode.} 28. Nc6+ Kf6 {I… sense the
endgame is approaching. You’ve done well to make it this far…} 29. Re1 Kg5 30.
a4 Nf6 31. a5 *

This is a known issue and staff are looking into it.

In the meantime I can't play another bot. Can you terminate this game? I'm in an easy winning position. I'm not resigning.

Bot games are client side only. You might be able to get rid of it through clearing your browser cache. If it's frozen, even when the root cause is fixed, it probably won't fix that instance.

There was an update on this that may have fixed the problem

they hang when you do too many premoves ahead

Also you don't have to resign, you can just click play bots, the game saves

Still hanging frequently

Clicking play bots fixed it for me, thank you! Just gotta not premove against bots i guess