Game is unplayable because server is too slow

Sort:
BlueApron
The past few days I've lost 4000 ELO points because I keep losing significant amounts of time during my games. Is there something wrong with the server? It wasn't like this before. I've tried playing on my laptop, desktop, and app. I also tested the speed of my internet and it's 25mbps, with 5ms ping. There is something definitely wrong. My timer keeps losing 10-20 seconds before it's even my turn. Please help.
Martin_Stahl
BlueApron wrote:
The past few days I've lost 4000 ELO points because I keep losing significant amounts of time during my games. Is there something wrong with the server? It wasn't like this before. I've tried playing on my laptop, desktop, and app. I also tested the speed of my internet and it's 25mbps, with 5ms ping. There is something definitely wrong. My timer keeps losing 10-20 seconds before it's even my turn. Please help.

 

There is a very good possibility there is a problem somewhere between your local connection and the chess.com servers, but not with the site servers.

EastCoastPotzer
I’m experiencing the same issue—even if I premove I am often losing 10 or 20 seconds off the clock. Blitz is basically unplayable because I’m getting half the time my opponent gets. The clock is accurate to maybe 30 seconds either way