Game Review / Analysis really slow?

I think my connection to chesscom servers is acceptable, I don't use to have network connection issues to anywhere. (I have 600/600mbps and my PC is connected to the router with a wire). Here's the traceroute still:

traceroute to chess.com (34.117.44.137), 30 hops max, 60 byte packets
 1  _gateway (192.168.1.1)  0.253 ms  0.305 ms  0.295 ms
 2  100.122.0.1 (100.122.0.1)  14.767 ms  13.172 ms  11.648 ms
 3  10.14.8.69 (10.14.8.69)  17.635 ms  15.906 ms  15.896 ms
 4  10.14.8.82 (10.14.8.82)  17.810 ms  15.288 ms  19.580 ms
 5  10.14.2.22 (10.14.2.22)  11.830 ms  13.618 ms  15.254 ms
 6  72.14.195.182 (72.14.195.182)  16.402 ms  10.939 ms 72.14.194.132 (72.14.194.132)  11.055 ms
 7  172.253.50.33 (172.253.50.33)  15.034 ms  15.024 ms 172.253.50.39 (172.253.50.39)  13.169 ms
 8  142.251.54.155 (142.251.54.155)  16.309 ms 142.250.239.27 (142.250.239.27)  19.742 ms 142.250.46.167 (142.250.46.167)  12.652 ms
 9  137.44.117.34.bc.googleusercontent.com (34.117.44.137)  19.724 ms  19.714 ms  18.156 ms

I'm also experiencing feedback issues on analysis tab. I don't whink I would call it slow, but it seems to be the same problem as in game review, when I do moves that weren't in the game 3 or 4 times, it'll get stuck. After a few minutes, I can move back and redo the move, and it will work for another 3 or 4 moves.

I don't know how @KingMoored is avoiding these issues

It works fine on mobile, I'm so sure it's a bug. What region are you in @KingMoored maybe you have a different version of the website?

@cactusimplacable that's exactly it! It gets stuck, then if you retry the move repeatedly it works for a bit

Can Chess staff pleaaase fix this D:

It looks like you ran traceroute from Ubuntu.

There are differences between the default parameters between Ubuntu traceroute and Microsoft tracert. I would suggest to you don't use Ubuntu for testing or accessing Chesscom.

Most users accessing Chesscom from a PC are probably using a Windows OS and I imagine the Chesscom website is designed around this. I see you have one of the newest Intel CPUs in your PC, but you are still running Windows 10? Are you duel booting your PC into Windows 10 / Ubuntu or are you running Virtual Machines on your PC? Can you run Windows 11 on your PC?

Yes I am not seeing the same problems your are seeing on my PC and I imagine I am not alone or more users would be complaining.

Are you running on Windows 11? How much memory do you have? How are you connecting to the internet?

Have you submitted a ticket to Chesscom? I know they are busy but they should be able to help you.

@KingMoored it happens to my friends as well, tbh ur the only one I've seen not having the problem

I'm on Windows 10, I have 16GB of RAM, some i5 7th gen intel. Basically, more than enough to run Stockfish.

My internet is fine. These are *definitely* not the issues, the only way this could be the issue, is if there's some hardware acceleration feature of chrome that ur supposed to turn on, but I doubt it.

When u say on ur PC do you mean the browser version, if so, what browser are you using? If you mean the PWA or whatever u mentioned earlier, that's probably the reason you're not seeing the issues.

thx

Ned

My Windows 10 (32 bit) runs Feedback in Analysis like you are seeing, but my Windows 11 (64 bit) runs just fine. Both my PCs run Game Review just fine.

Do you know if you are running 32-bit or 64-bit Windows 10?

@KingMoored I have this problem in Windows 10 too. I did the tracert on Windows as you said, just in case, almost same result (<20ms each hop). Also I can Install Windows 11, but I won't as I'm confortable with Windows 10 and it's a supported and mantained OS still, which didn't reach EOL yet. 

About the linux thing, I don't think the Linux community is so small that you can say "Chesscom is not designed for Linux, use windows" to them, and it's latest chrome and firefox still.

Yesterday I was having a Discord call with a friend who has all the specs you said, 500/500 optical fiber (we didn't do a tracert but he has between 20 and 40 ms on other games with no packet loss), Windows 11, 16GB RAM and a intel CPU newer than mine (an i5, 11th or 12th, can't remember exactly). I asked her to reproduce the problem and that was it, after 4 retries, the 5th didn't work.

Besides that, I just opened my mail and got a reply in the support ticket I opened February 20,
they said "I see that this is an issue that the developers are aware of and they are working hard to resolve it as soon as possible!".

Ok very good, the developers are aware of the problem.

It's possible Chesscom is starting to design their site more towards Windows 11 users with 4 GB or more memory and they could be in the process of phasing out Windows 10 (32-bit) with 4 GB max memory. This is exactly what they should be doing since I imagine Windows 11 users are growing more over time.

But Windows 11 64 bits users with 4 GB or more memory are experiencing the problem anyway. And you don't just degrade performance on Windows 10 and linux to optimize the site for Windows 11. I mean, you don't just deploy a change into production environment without testing it properly first. I don't think this is either OS or network related, as it seems to happens in any combination of web browser, OS, hardware and network connection.

So in addition to the Feedback in Analysis tab you are also seeing a problem in Retry Moves in Game Review like @cactusimplacable ?

@KingMoored sometimes yeah, I don't mind it as much tho, since I'm only ever waiting for the result of one move there anyway.

What browser do you use?

While there may be some interesting differences in browser code between operating systems, the site is designed for browsers and for most things OS should be immaterial.

I've tried to reproduce the problem you have described, (after 4 retries, the 5th didn't work), when using the Retry Move in Game Review on my Windows 11 PC with 8 GB memory, but mine seems to always work fine. 

You said you asked your friend to also test on Windows 11 and they experienced the same lockup that you experinced. Is your friend also a Diamond member on Chesscom, or was your friend using the Free Account Game Review one per day feature? With the server load problems Chesscom has been experiencing these few weeks, it's possible Diamond Accounts are given priority access to Game Review over Free Accounts.

I agree, but does Chesscom run testing using a Linux OS? I imagine the developers test mostly using newer Windows and Mac Operating Systems with more than 4 GB of memory.

From what I can see, running the Analysis tab on a Windows 10 (32-bit) machine with 4 GB memory takes a lot more than 10 seconds to calculate Feedback

He has a free account but we've tested at 1:00 CET, which I don think it's a peak hour. This is starting getting too dodgy... His fault bc he's free user. My fault bc I use W10 intead of 11... It literally only works for you. I have the same account on a laptop (also windows 10) with i7 11th gen and 16GB RAM and it has the same problem, on many different networks. It's dozens and dozens of scenarios where this problem happens. 

@KingMoored what broowwwserrr? Just tried Edge, but doesn't seem to fix it

Also, the difference between Windows 10, and 11 will *not* make a difference, less than 10% of people have bothered to make the upgrade so far. It would be mental of chess.com staff to focus on Windows 11.

Also, they just target the browsers anyway, and you can be damn sure Chrome is tested like crazy by google on Linux, so I doubt that's gonna make any difference either

I am using Chrome.

@Martin_Stahl am I the only user on Chesscom not having problems with Game Review Retry or Feedback in the Analysis Tab on my Windows 11 PC?

I can't say what all staff are using when testing and using the site but know at least some are on some flavor of Linux.  Found that out when the Stockfish 15 bug on Chrome 109 was being tested, since it wasn't causing issues for some staff apparently due to some difference in Chrome between OSes.

As to anything running in the browser, especially engine code, lower specs are going to be somewhat slower.

Game review/analysis just disappeared over here.  I'm a diamond member...?  And any games that I play against bots aren't appearing on my list anymore...?