Games blocked, urgent problem!

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Avatar of Nykola
Hello!

There is an urgent problem. Now, today, in the app Chess, all my games are blocked. The app fails to record the move. And time is ticking! Apparently, several people encounter the problem. Staff, can you please correct the problem urgently and give info? Thank you.

Is the staff aware of the problem?

Does the staff intend to correct the problem?

Many people wonder where the problem comes from, try several things, write here in the forums. And we have no info.

On my iPad mini: problem. On my iPhone: problem.

Nykola
Avatar of VintagePawn

I have seen other posts about it and at least one ticket has been entered. I also reached out through a communication channel some staff use, to report it.

 

You might try using a mobile browser if you have games getting low on time.

 

 

Avatar of VintagePawn

This should only be impacting iOS. Developers are being engaged.

 

Avatar of jdcannon

We're on it! Sorry for the trouble guys  Martin is correct, anything but iOS app works. So you can use the browser on your phone in mean time. 

Avatar of Nykola

The Web UI is a catastrophe.

 

At least, during the problem, the time counters should be suspended.

 

Nykola

 

Avatar of Strider5599
It works fine on my Samsung tablet
Avatar of VintagePawn
Strider5599 wrote:
It works fine on my Samsung tablet

 

Android app is not impacted 

Avatar of Charlie_Girl

Having the Same problem, game won’t update on iPad or iPhone.

Avatar of nateagag

Same problem here

Avatar of Nykola
It is better when it works! :-) Thank you staff.

Nykola
Avatar of jdcannon

yes, its all fixed now. Sorry again for the trouble. 

Avatar of DarkSHIREhorse

It is not fixed

It is not limited to IOS  

I have tried multiple devices in multiple locations, followed/attempted all connection and cache suggestions  on multiple devices. 

All other sites are fine on these devices. 

It is obvious something on your end. 

Please advise or we will start searching for a better website. 

Avatar of Guest7803244394
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