games in progress number off

Hello kohai (and staff)

I got simulare problems with my numbers
first there was a difference of two matches, now there are three.

I had post a other thread for it, and there they recommanded me to place a note here.
http://www.chess.com/forum/view/help-support/strange-numbers-online-games

If there is needed additional information to find the source of the problem, i will provide what i can.

Thanks in advance for checking it out.
Willy_France

Willy_France

Fixed it now for you :)

Thx for the effort, but i see still 8 vs 9

Is the reason known why it happens ? (Just currious)

I see 9 in your current games list and 9 showing in your stats list for in progress.

Can you refresh the page and see if its changed please.

It's okay now, thank you very much.

As info to the staff

After starting of a new tour, the problem comes back againt
The two new games are not calculated for, do not bother to change my numbers again, i rather wait till the source is found (my numbers wil correct itself by then)

I  have  the  same  problem.

You mean you have less than 745 or more?

I've corrected yours now

Hello kohai,

After 19th Feb. 2010, slowly my number went off again as noted on 22th Feb.
At this moment it says 1 match while there are 8 in real.

I was hoping a sollution was found for this issue. I am trying to finish all my games before starting new ones, could you fix it ones again. I am a little afraid that when i finish two more there come problems with negative numbers.

Thanks in advance for looking in to it.

Done, they should stay correct now :)

Woow kohai,

I do not know how i could express my thanks, so i’ll do it like this.
And