Hacked off by Game hackers....

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JerryK_54

Feb 4, 2017

Multiple times including the most recent game I played, there are opponents I have been winning against only to have a glitch in the game that gives them the win. Time was not a factor but somehow my opponents "bump" the clock and I am charged with the loss. 5 different times this has happened over the last 6 months. I am using an Apple iPhone6. In the previous game (dated: Feb.4,2017) I had a Queen and 3 pawns advantage to his King and 3 pawns yet he gets the win. ??????? Please reply if this has happened to you as well as input from the website administrators.

Thank You,
JKing

Martin_Stahl

Feb 4, 2017

There are a xouple of things that can be happening.

1. You got disconnected from the Live server. That can be caused by a number of things. Some you can look at on your end (for the web client anyway). In a mobile device, having the strongest signal possible is advisable.

https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-

I know recently the site has experience some load issues causing some Live disconnects (posts by staff). Not sure if that has been resolved or not.

2. You could be seeing clock adjustments due to short disconnects and/or lag compensation.

https://support.chess.com/customer/en/portal/articles/1444849-why-did-the-clock-times-suddenly-change-the-clocks-seem-broken-