HELP!! Double subscription for diamond in chess

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Avatar of kof_iko

I have a an account that I've been using for a few months now, enjoyed playing so i applied for the monthly diamond promo and used it for a few months. A promo came up for a yearly subscription which would be half the price, so i took the opportunity and bought that. Unknowingly i actually still had the monthly subscription active. So now i've been charged yesterday for the monthly subscription while my yearly subscription is still active. What do i do?? Would really appreciate help..

Avatar of LieutenantFrankColumbo

Contact support

Avatar of Martin_Stahl
LieutenantFrankColumbo wrote:

Contact support

This.

You should be sure to use the billing related option

Avatar of kof_iko

Trying but they're taking a long while to reply 😭

Avatar of Martin_Stahl
kof_iko wrote:

Trying but they're taking a long while to reply 😭

It can take a few days, depending on how many tickets are in the queue