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Avatar of notmtwain

Clear the cache.

I'm having technical problems! What should I do?

  

We're sorry you're having difficulties with Live Chess.  Here are a couple of tricks that solve people's problems in many cases:

  • Do a hard refresh. On a PC you can do this by pressing Ctrl + F5. On a Mac, use Command + R.
  • If that doesn't work, try clearing your browser cache.  (The method for doing this depends on your browser.)  After that, refresh as described above.

 

If you are still having issues with Live chess, please contact Support.  We'll be better able to help if you give us all the details about what you're experiencing.

Keywords: live technical problems difficulty can't cannot help hard

Avatar of jyliu
[COMMENT DELETED]
Avatar of LucatplayzForTheWin

Of it's not live chess then maybe u should read what people type lolz

Avatar of Pulpofeira

I have been experiencing this for months. I got a quick answer by staff, but they couldn't solve it. However, they said it would be fixed for sure for V3, so whenever I want to make a change I switch to "new chess.com", and it works.

Avatar of SimplyDevina

Pulpofeira wrote:

I have been experiencing this for months. I got a quick answer by staff, but they couldn't solve it. However, they said it would be fixed for sure for V3, so whenever I want to make a change I switch to "new chess.com", and it works.

how do I switch to the new version? Thanks

Avatar of Pulpofeira

At the bottom of the page there's the link "try the new chess.com!"

Avatar of SimplyDevina

Thank you SOOOO much, Pulpofeira! I'm so grateful! 

Avatar of Pulpofeira

Cheers!

Avatar of FMchesskid
[COMMENT DELETED]
Avatar of johnny_BACON

I have some problem hantu

Avatar of johnny_BACON

Same problem I have hantu

Avatar of LucatplayzForTheWin

Lol

Avatar of Thunder_Penguin

Ur not going to tell me who u r, right?

Avatar of zzejunli
Thunder_Penguin wrote:

Ur not going to tell me who u r, right?

who

Avatar of SimplyDevina
pickchua5 wrote:
Thunder_Penguin wrote:

Ur not going to tell me who u r, right?

who

Nah, it's cool. Everything is settled. Everything is calm and cool and everybody is carrying on! (Well, maybe not the last part, but yea we're good)

Avatar of zzejunli

good

Avatar of zzejunli
Pulpofeira wrote:

At the bottom of the page there's the link "try the new chess.com!"

i've seen it 2