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refund - I need urgent help

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jetseyterrier11

Maybe send a follow up, that's really strange.

Lagomorph
TaroTorres wrote:

I made a refund request, Alex sent me this email. The 5 days have already passed and I did not get the refund to my bank account, could you help me?

Pd: Thank you very much chess.com team!

Submission ID: 60aed48413795b02d824b80d

 

 

The email is timed just before midnight on Wednesday last week. Monday this week was a holiday. I make that just 4 working days.

TaroTorres
Lagomorph escribió:
TaroTorres wrote:

I made a refund request, Alex sent me this email. The 5 days have already passed and I did not get the refund to my bank account, could you help me?

Pd: Thank you very much chess.com team!

Submission ID: 60aed48413795b02d824b80d

 

 

The email is timed just before midnight on Wednesday last week. Monday this week was a holiday. I make that just 4 working days.

Ah sorry, I'm from Argentina and the holidays are different. Thank you very much Lagomorph. I'll wait.
Greetings from Latin America!

(sorry for my English, I'm trying to improve)

Lagomorph

Your English is a lot better than my Spanish !

Good wishes to you too.

PLAYANDWINTOWIN

how do i get A refund. will i get full refund before the expiry of my free seven days.

Magnus_Chase19

email chess.com support and open a ticket

PLAYANDWINTOWIN

whAt is the emAil Address.

Magnus_Chase19

Contact Us - Chess.com Member Support and FAQs

Martin_Stahl
wedoru wrote:

how do i get A refund. will i get full refund before the expiry of my free seven days.

 

You won't need a refund if you cancel before the trial ends.

https://support.chess.com/article/585-how-does-membership-renewal-work

PLAYANDWINTOWIN
Martin_Stahl wrote:
wedoru wrote:

how do i get A refund. will i get full refund before the expiry of my free seven days.

 

You won't need a refund if you cancel before the trial ends.

https://support.chess.com/article/585-how-does-membership-renewal-work

But Chess. Com sAys I will be refunded when Asked for before Seven DAys. Does it carry Another meAning. 

PLAYANDWINTOWIN
Martin_Stahl wrote:
wedoru wrote:

how do i get A refund. will i get full refund before the expiry of my free seven days.

 

You won't need a refund if you cancel before the trial ends.

https://support.chess.com/article/585-how-does-membership-renewal-work

I would still Get My Money BACk. Right

Lagomorph
wedoru wrote:
Martin_Stahl wrote:
wedoru wrote:

how do i get A refund. will i get full refund before the expiry of my free seven days.

 

You won't need a refund if you cancel before the trial ends.

https://support.chess.com/article/585-how-does-membership-renewal-work

But Chess. Com sAys I will be refunded when Asked for before Seven DAys. Does it carry Another meAning. 

I think if you cancel before the 7 days are up you will not be charged....so no need for a refund.

Martin_Stahl
wedoru wrote:
Martin_Stahl wrote:
wedoru wrote:

how do i get A refund. will i get full refund before the expiry of my free seven days.

 

You won't need a refund if you cancel before the trial ends.

https://support.chess.com/article/585-how-does-membership-renewal-work

I would still Get My Money BACk. Right

 

Some payment methods may require paying up front. If you cancel before the 7 days and don't get a refund, you can open a ticket with support to get that refund.