I made a refund request, Alex sent me this email. The 5 days have already passed and I did not get the refund to my bank account, could you help me?
Pd: Thank you very much chess.com team!
Submission ID: 60aed48413795b02d824b80d
The email is timed just before midnight on Wednesday last week. Monday this week was a holiday. I make that just 4 working days.
Maybe send a follow up, that's really strange.