/help

Sort:
Avatar of MorganLeFlay

Does /help actually work? Can I report bad players this way (that dc after losing).

Avatar of baddogno

Sure you can.  And yes, if the player has a history of violating the Fair Play Policy, they do take action.  Click Contact top right of any Help & Support page.  Here, I'll do it for you:

https://support.chess.com/customer/portal/emails/new

Avatar of MorganLeFlay

Oh okay, so we should report using this form and not /help?

Avatar of baddogno

Yeah, this is mostly for members to give advice.  You really need to file a "ticket" to get anything done.  Did a message pop up after the game saying your opponent "may have violated our Fair Play Policy" ?  If it did, then the computer noticed the disconnect already and you really don't need to do anything.  There is a "bad player's pool" that frequent disconnectors and abusers of all sorts get thrown into so they end up playing each other.

Avatar of vigilante9411

/help

Avatar of Guest0084816785
Please Sign Up to comment.

If you need help, please contact our Help and Support team.